Refund policy
Return and Refund Policy
This English translation is provided for convenience only. Only the German version of this Return and Refund Policy (Widerrufsrecht und Rückgaberichtlinie) is legally binding. In the event of any discrepancy between the German version and this English translation, the German version shall prevail. It is available here: https://eickhorn.eu/de/policies/refund-policy
Last updated: March 17, 2026
1. Right of Withdrawal for Consumers
1.1. Withdrawal Instructions
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
• on which you or a third party named by you, who is not the carrier, took possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered together;
• on which you or a third party named by you, who is not the carrier, took possession of the last good, if you have ordered several goods as part of a single order and these are delivered separately;
• on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece, if a good is delivered in several partial shipments or pieces;
• on which you or a third party named by you, who is not the carrier, took possession of the first good, in the case of contracts for the regular delivery of goods over a defined period of time.
To exercise your right of withdrawal, you must inform us
Eickhorn Solingen
Kolumbusstraße 6
42655 Solingen
Germany
Email: info@eickhorn-solingen.de
Phone: +49 212 66050
of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose; however, its use is not mandatory.
You can also exercise your right of withdrawal online on our website at https://eickhorn.eu/apps/withdrawal. If you use this online option, we will send you an acknowledgement of receipt without delay on a durable medium (e.g. by email), including information on the content of the withdrawal declaration as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
2. Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
3. Model Withdrawal Form
(If you wish to withdraw from the contract, you may complete and return this form.)
To
Eickhorn Solingen
Kolumbusstraße 6
42655 Solingen
Germany
Email: info@eickhorn-solingen.de
I/We (*) hereby withdraw from the contract concluded by me/us (*) concerning the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Date
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate.
4. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are made to customer specifications or clearly tailored to personal needs (in particular individually engraved goods), or that are not suitable for return due to their nature, or that can spoil quickly, or whose expiry date would be exceeded.
Furthermore, the right of withdrawal does not apply to contracts for the delivery of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer.
The right of withdrawal does not apply to contracts for the delivery of newspapers, periodicals, and magazines.
The right of withdrawal does not apply to contracts concluded in the form of auctions (§ 156 BGB, German Civil Code).
The right of withdrawal does not apply to contracts for the delivery of goods whose price is subject to fluctuations on the financial market over which the trader has no influence and which may occur within the withdrawal period, in particular services related to shares, units issued by an investment company or a foreign investment company, and other tradable securities, foreign currencies, derivatives, or money market instruments.
The right of withdrawal does not apply to contracts for the provision of betting and lottery services.
The right of withdrawal does not apply to contracts for the provision of telecommunications-based services that are provided in a single instance directly by telephone or fax at the consumer's instigation, unless these are financial services.
5. Return Conditions
5.1. Requirements for Returns
To enable a return, the goods must be sent back in unused condition and in their original packaging. All labels and protective films must be intact. The goods must be in the condition in which you received them.
5.2. Return Shipment
Please contact us at info@eickhorn-solingen.de before returning the goods to register the return. We will then send you a return shipping label.
Return address:
Eickhorn Solingen
Kolumbusstraße 6
42655 Solingen
Germany
Please return the goods to this address only. Shipments without prior registration cannot be processed.
5.3. Costs of Return Shipment
You bear the direct costs of returning the goods. The costs are generally 5€ for a standard return within Germany. Higher costs may apply for returns from abroad.
5.4. Acceptance of Returns
We reserve the right to refuse returns if:
• the goods are damaged, soiled, or used
• the original packaging is missing or damaged
• labels or protective films have been removed
• the return was made without prior registration
• the return period of 14 days has been exceeded
6. Exchanges
A direct exchange is not possible. If you would like a different item, please return the original item and place a new order. This is the fastest way to receive the desired item.
7. Statutory Warranty Rights
Independent of the right of withdrawal, you have statutory warranty rights in the event of material defects (§§ 475, 476 BGB, German Civil Code). If a defect exists, you have in particular the following rights:
• Subsequent performance: You may demand that the trader repair the item or deliver an item free of defects (§ 439 BGB).
• Rescission: If subsequent performance has failed or you have set a deadline, you may withdraw from the contract (§§ 323, 440 BGB).
• Price reduction: You may reduce the purchase price (§ 441 BGB).
• Damages: You may claim damages in lieu of or in addition to performance (§§ 280, 281, 283, 311a BGB).
The warranty period is one year for used goods and two years for new goods from delivery of the goods (§ 475 (2) BGB).
8. Transport Damage and Damaged Goods
Please check your delivery for completeness and transport damage immediately upon receipt. If you discover any defects or damage, please contact us immediately at info@eickhorn-solingen.de.
In the event of transport damage, it is important to keep the packaging and the damaged goods for possible claims settlement. We will contact you promptly to find an appropriate solution.
9. Excluded Items
The following items cannot be returned for hygienic reasons or due to their nature:
• Perishable goods: food, flowers, plants
• Personalized items: custom-made products, engraved products, made-to-measure goods
• Hygiene items: cosmetic products, personal care products (if the seal has been opened)
• Hazardous substances: dangerous goods, flammable liquids or gases
• Audio and video recordings: DVDs, CDs, software (if the seal has been opened)
• Newspapers and magazines
• Sale items: reduced goods (unless otherwise stated)
• Gift vouchers
Please contact us if you have any questions about the returnability of specific items.
10. Refunds
10.1. Processing of Returns
After receiving the return, we will inspect it without delay. You will be notified as soon as the inspection is complete.
10.2. Refund Period
If the return has been approved, we will refund the purchase price without undue delay and at the latest within 14 days from the day on which we received notification of your withdrawal, to your original means of payment.
10.3. Delays
Please note that after we have issued the refund, it may take some time before the amount is credited to your account or credit card. This depends on your bank or credit card company.
If more than 15 business days have passed since our confirmation of the return and you have not yet received a refund, please contact us at info@eickhorn-solingen.de.
11. Contact for Questions
If you have any questions about the right of withdrawal, returns, or this policy, you can contact us at any time:
Eickhorn Solingen
Kolumbusstraße 6
42655 Solingen
Germany
Email: info@eickhorn-solingen.de
Phone: +49 212 66050
12. Legal Notices
12.1. Applicable Law
The law of the Federal Republic of Germany applies. For consumers, this applies only insofar as mandatory consumer protection provisions of the state in which the consumer has their habitual residence at the time of the contractual declaration are not applicable in the consumer's favor.
12.2. Note on Out-of-Court Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
13. Changes to This Policy
We reserve the right to amend this return policy from time to time in order to adapt it to changed legal requirements or to improve our service. We will inform you of any material changes in an appropriate manner.